I find it a worrying comment on my professional commitment to a particular project as a consultant that I felt forced to use this phrase in rebutting a business requirements point:
I am sorry, but if your completely hypothetical user refuses to adhere to the common sense approaches which should be obvious to a blind newt, and does not attend training, and decides to right-click on the frigging button while simultaneously pressing control, alt, delete, and the clutch pedal regardless, well… I can’t help that person. I agree, there are numerous ways the core software could have been written better, but that is not why we are all here.
In an informal discussion when I was blowing off steam with some folks in IS, we shared the following along with some examples
- Picnic – problem in chair, not in computer
- Pebkac – problem exists between keyboard and chair
- ID10T – pronounced Eye Dee Ten Tea, but of course it looks like…
Also, though it’s not quite the same, I really like the H2IK protocol from Defying Gravity. That’s one of my favourite bits from that series.